Instant answers
Help customers with products, policies, orders, and common questions.
Customer support.Ready when they ask.
Add Chatkio to your website to answer questions about products, orders, policies, and more.
Everything your first support agent should handle.
Routine questions get instant answers. Your team keeps the conversations that need a person.
Learns your business
Turn the information you already have into useful customer answers.
Answers with sources
See why Chatkio replied and keep important answers under your control.
Clean human handoff
Pass the full conversation to your team without making customers repeat themselves.
From website to support agent in minutes.
Paste your site. Chatkio learns the useful parts, shows its sources, and gives you a widget ready to install.
Ready to learnProducts, policies, and help articles
Your agent keeps links back to every source.
01
Paste your URL
No configuration maze. Start from your live site and refine only what matters.
Can I return an opened item?
Yes, within 30 days if it is in resellable condition.
Return policySource foundWill answer
02
Approve the answers
See exactly why Chatkio answered. Set a threshold that hands uncertain questions to your team.
Your store
03
Install one snippet
Lightweight on desktop and mobile, with a polished default theme you can trust.
Answers that move customers forward.
Help people find products, check orders, understand policies, and know what to do next.
Plan my support setupNorthline supportUsually replies instantly
OnlineWhere is order #1842?
It left the warehouse this morning. Delivery is expected tomorrow.
Order #1842Arrives tomorrow
Courier received the parcel at 09:16.
A person steps in before support gets stuck.
Choose what Chatkio can answer. Questions that need judgment reach your team with the full conversation attached.
What your visitor seesA clear answer, right away
Helpful guidance based on the sources you approved.
What your team getsA resolved conversation
See the question, answer, and sources whenever you want to review them.
Frequently asked questions
How does Chatkio learn about my business?
Give Chatkio your website, help center, policies, and product pages. You choose what it can use and can update those sources whenever your business changes.
Can Chatkio take actions for customers?
Yes. Connect approved actions such as order lookups, plan changes, refunds, password resets, and ticket creation, each with an audit trail.
Where is customer data stored?
EU data residency is available from launch, with clear retention controls for your team.
Can I review what Chatkio is allowed to answer?
Yes. Review its sources, approve important answers, and set clear rules for questions that should go straight to your team.
Can a human take over?
Yes. Chatkio hands off the full conversation and source context, so your team never asks the customer to start again.
Give customers a useful answer, every time.
Teach Chatkio your business, add it to your site, and keep your team available for the conversations that matter.
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